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Warranty & Return

Step 1

Try to troubleshoot the item by checking the manual we provide in the package. Often, we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us at litobstore9@gmail.com. Provide your order number and the product you ordered and we will walk you through the steps to process a return. You can also view our refund policy here: https://thelitob.com/policies/refund-policy

What if the product is broken?
If any product is faulty, you are protected under the Lito b Refund Policy. The policy can be viewed here: https://thelitob.com/policies/refund-policy

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